Anderson Central is located in the Rice Building and is designed to help students meet their educational goals through centralized support, financial assistance, and commitment to service. There are two representatives to assist students with questions involving student records, financial aid, student accounts and collections. Office hours are Monday through Thursday 8:30 - 5:00 and Friday 8:30 - 4:30.
Anderson Central offers many student services that can be accomplished in one central location:
Anderson Central Services Available:
Book Charge Inquiries
Check cashing
Clear holds on accounts
Commuter Meal Plans
Company Reimbursement Procedures / Invoicing
Debit card payments
General information
Independent Study payments
Loan checks signed
Name/Address change forms
Outside scholarship payments and billing
Payments to Student Accounts
Payment plan brochures / information
Refund inquiries
Student account inquiries
1098-T tax information
Purchase additional copies for computer lab printing
Financial Aid Planning Services Available:
Exit interviews for loans
Financial aid counseling appointments
Submit financial aid forms
Student Academic Services Available:
Drop/Add inquiries
Graduation Application inquiries
Transcript Request
Verification of Enrollment Request
Good Student Discount Forms Completed
Meal Plan and Debit Dollars Information
All boarding students are required to have a meal plan and should complete a meal plan form online through their MyHousing account on the Housing page of the Anderson University website prior to the start of the academic year. If a student neglects to complete the online form, they will be assigned the 15 meals with a $200 debit plan. Meal plan changes may be made until the third day of classes each semester by completing a meal plan change form online.
Debit dollars may be requested in Anderson Central by either making a payment or requesting to use existing credit from the student’s account. A $50 minimum is required to set up a debit card. Debit dollars may be used for purchases at the following locations on campus: G. Ross Anderson Student Center Dining Hall and Books & Beans (located on ground floor of Thrift Library).
Name/Address/Phone Number Changes
Address/Name/Phone number changes can only be processed when received in writing with the student’s signature or when requested from the student’s AU email. A change of address form is available online or in Anderson Central. These forms may be mailed or faxed to Anderson Central.
Student Transcripts
An official transcript is a copy of a student’s entire academic record from Anderson University, bearing the official university seal and stamp. There is a $15.00 fee for each official transcript request. Anderson University has authorized the National Student Clearinghouse to provide official transcript ordering via the Web. You may find this link at www.andersonuniversity.edu or www.studentclearinghouse.org. You can order transcripts using any major credit card. The site will walk you through placing an order, including delivery options and fees. Official transcript requests will not be processed if you have a financial hold on your account. We encourage students to print their unofficial transcript through Self-Service.
Bills Online via Student Self-Service Account
No paper bills are mailed! All billing statements are published online and can be found on the students’ Self-Service accounts at the beginning of July for the fall semester and at the beginning of December for spring semester. Students must set up all third-party logins. Parents and guardians can access financial information on Self-Service by selecting the payment link option located on Anderson Central’s page at www.andersonuniversity.edu. If you do not plan to attend Anderson University and have already scheduled your classes, please login to Self-Service and drop your classes or email registrar@andersonuniversity.edu so that others may have the option to enroll before classes begin.
Financial Obligation
Financial Obligations include tuition charges, room and board costs, meal plan expenses, and other designated fees posted to the student’s bill. If a student adjusts his or her schedule, then any increase in costs from this adjustment must be paid immediately. If the adjustments are not covered or paid for, then the schedule will be dropped by the university. Payment options for the student’s account can be found at the following link: http://andersonuniversity.afford.com/Home
All financial obligations due to the university must be paid by August 1st at Midnight. If the financial obligations are not covered by Financial Aid, designated to be paid via a TMS payment plan, or paid for out of pocket, then the student schedule will be dropped by the university following the midnight deadline.
Payment plans must be appropriately managed via timely payments. Failure to adequately maintain the provided payment schedule will result in a hold on the account, and this could lead to the schedule being dropped of the student account balance being sent to a collection agency.
Check Cashing Policies
We recommend that students have a bank account with an ATM card to meet their banking and cash needs. There are several banks in the Anderson area that offer student bank accounts. Additionally, there is an ATM machine located on campus. In Anderson Central, personal checks may be cashed up to $100 per week. Third party checks cannot be cashed by Anderson University. A student ID is required for all check cashing transactions.
Payment Plans
To help you meet your educational expenses, Anderson University is pleased to offer Tuition Management System (TMS) as a convenient online payment plan service provider. Students who choose to use TMS may select installment plans that are spread over several months. This is not a loan program. There are no interest or finance charges assessed, and there is no credit check. The cost to budget your interest-free monthly payment plan is $40 per semester. This is a nonrefundable TMS enrollment fee. Payment plan brochures are available in Anderson Central or more information may be found by selecting the Payment Option link at www.andersonuniversity.edu. Appointments may be scheduled in Anderson Central to review payment plan contract amounts.
Refunds
Refunds will begin to be issued after the date of financial responsibility, providing that all funds have been received from all agencies (i.e. state, federal, loan lenders, etc). Each student should submit a Title IV Authorization Form to Anderson Central to state if funds are to remain on the student account for the following term or semester.
Anderson University has partnered with Tuition Management Systems (TMS) to help facilitate our refund processes. Students may choose from two refund options. The reloadable Anderson University Visa® Prepaid Card gives students the fastest access to their money. The direct deposit option (ACH) allows students to receive funds within 2-3 days after their refund is processed.
AU students will receive an email from andersonuniversityRefunds@afford.com* that will require their action. Students will need to follow the links and simply select the refund method that most appeals to them:
- Reloadable Anderson University Visa® Prepaid Card**
- Direct Deposit (ACH)
Even if they don’t anticipate a credit balance they should still choose a refund option. There is a landing page with all of the AU refund details online at https://andersonuniversity.afford.com/Refunds. This page can also be accessed from the Anderson Central section of the AU website.
* Anderson University’s refund program is administered by Tuition Management Systems (TMS). For questions about getting registered students may also call TMS at 888-425-1138.
**This card is issued by MetaBank™ pursuant to a license from Visa U.S.A. Inc.
Book Charges
Students will only be eligible to charge books to their student account when the amount of financial aid exceeds billed expenses and creates a credit balance.
In order to have your account set up in advance in the bookstore you must first complete a Financial Aid Authorization Form either online or by coming to Anderson Central. Eligibility requirements and other details can be found on the Financial Aid Authorization Form located on the Anderson Central/Get Needed Forms/Financial Aid Services section of the Anderson University website.
Please allow up to 3 business days for your authorization to be reviewed and set up with the bookstore.
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