Anderson Central

Anderson Central

Anderson Central is your one-stop shop for student administrative services. They are located in the Thrift Library. Anderson Central offers you one central location to take care of many administrative needs that used to require trips to separate offices in different locations across campus. When it comes to paying for your college education, we want the process to be as seamless and hassle-free as possible for our students. Office hours are Monday through Thursday 8:30 - 5:00 and Friday 8:30 - 4:30.

Anderson Central Services Available

• Check cashing
• Clear balance holds on accounts
• Employer Reimbursement procedures / Invoicing
• General campus information
• Independent Study payments
• Name/Address change approvals
• Payments to Student Accounts
• Refund inquiries
• Student account inquiries
• 1098-T tax information
• Purchase additional copies for computer lab printing
• Billing and Payments to Student Accounts
• Student ID Cards

Financial Aid Services Available:
• Answers to general financial aid questions
• Submit outside scholarship checks

Student Academic Services Available:
• Drop/Add inquiries
• Transcript Request
• Verification of Enrollment Request
• Good Student Discount forms completed

Name/Address/Phone Number Changes

All address/name/phone number changes must be submitted within Workday.  If access to Workday is not available, a Change of Name/Address form is available online or in Anderson Central.  These forms may be emailed, mailed, or faxed to Anderson Central.

Student Transcripts

An official transcript is a copy of a student’s entire academic record from Anderson University, bearing the official university seal and stamp. There is a $15.00 fee for each official transcript request. Anderson University has authorized the National Student Clearinghouse to provide official transcript ordering via the Web. You may find this link at andersonuniversity.edu/resources/central/services or www.studentclearinghouse.org. You can order transcripts using any major credit card. The site will walk you through placing an order, including delivery options and fees. Official transcript requests will not be processed if you have a Past Due Balance Hold, Collection Hold, or other financial hold. We encourage students to print their Academic History through Workday. However, you may request an unofficial copy through Anderson Central for a $5 charge. If you do not have access to Self-Service you may contact IT at help@andersonuniversity.edu or you may pay $5 and request an unofficial copy with Anderson Central.

Transcript Release Policy if monies are owed to AU:

Students may request to have their official transcript released. AU may deny the request or release the transcript in its entirety. AU’s decision to release the transcript does not eliminate any student’s responsibility to pay what is owed to AU. A student’s account may be sent to collections for nonpayment. If the student account has already been sent to a collection agency, the account will remain there until the balance is paid in full.

Student Account Activity and Balance Information within Workday

Student account activity and balance information for tuition and fees is available online approximately one month prior to the payment deadline. Log into Workday to view this information. The online information reflects the student’s charges and financial aid based on the student’s registration.

Students have the option to designate authorized payers within Nelnet to pay student bills, such as parents, spouses, relatives, guardians, or employers. Instructions for setting up authorized payer accounts and making online payments can be found within Workday under your Finances Dashboard.

If your fees change for any reason after your initial payment is made (i.e. housing adjustment, meal plan addition, change in schedule, etc.), it is the student’s responsibility to ensure prompt payment of the balance is made. Log into Workday to view your current charges and payment status.

Tuition and fees must be paid in full by the due date to avoid cancelation of the student’s schedule. If your schedule is canceled for non-payment, you will need to pay in full or set up a payment plan in order to rebuild your schedule. Unfortunately, it is very difficult for the student to recreate his/her original schedule after it has been canceled.

Payment plans are offered through Nelnet Campus Commerce and may be set up within Workday under your Finances Dashboard.

Financial Obligation

Financial Obligations include tuition charges, room and board costs, meal plan expenses, and other designated fees posted to the student’s bill. If a student adjusts his or her schedule, then any increase in costs from this adjustment must be paid immediately. If the adjustments are not covered or paid for, then the schedule will be dropped by the university. Payment options for the student’s account can be found within Workday under the Finances Dashboard.

All financial obligations due to the university must be paid by the payment deadline found at https://andersonuniversity.edu/resources/central/my-bill/important-dates. If the financial obligations are not covered by financial aid, designated to be paid via a Nelnet payment plan, or paid for out of pocket, then the student’s schedule will be dropped by the university following the payment deadline.

Tuition Protection Plan

We believe it’s important to offer an easy, affordable way to protect the investment your family has made in higher education. That’s why Anderson University has partnered with GradGuard to provide our families with tuition insurance by Allianz Global Assistance featuring special plans and rates not available to the general public. For more information please visit the following link: https://andersonuniversity.edu/resources/central/services

This coverage expands the scope of our refund policy by ensuring reimbursement for tuition, room and board and other fees for covered withdrawals at any time during the semester. At Anderson University, we want the best for our students, and Allianz Global Assistance is a world-leader in specialty insurance and assistance-helping over 35 million people protect their tuition payments, travel plans and more each year.

Check Cashing Policies

We recommend that students have a bank account with an ATM card to meet their banking and cash needs. There are several banks in the Anderson area that offer student bank accounts. Additionally, there is TD ATM machine located on campus within the Student Center. In Anderson Central, personal checks may be cashed up to $100 per week. Third party checks cannot be cashed by Anderson University. A student ID is required for all check cashing transactions.

Payment Plans

To help you meet your educational expenses, Anderson University is pleased to offer Nelnet Campus Commerce as a convenient online payment plan service provider. Students who choose to use Nelnet may select installment plans that are spread over several months. This is not a loan program. There are no interest or finance charges assessed, and there is no credit check. The cost to budget your interest-free monthly payment plan is $45 per semester. This is a nonrefundable enrollment fee. More information about the payment plans may be found at https://andersonuniversity.edu/resources/central/my-bill/.

Refunds

Refunds will be issued to any student who has a credit on their account due to an overage of financial aid or an overpayment on their account. If a student requests to keep the credit on their account for the academic year they would need to complete and submit a Title IV Authorization Form to Anderson Central.

Anderson University partners with Nelnet Campus Commerce to help facilitate our refund process. Students may choose from two refund options:

Direct deposit (ACH) is the recommended option which allows students to receive funds directly to their personal checking or savings account.

Students can have funds deposited to a prepaid debit card that can be purchased from most retail stores (This is not your personal bank debit card).

Anderson University’s refund program is administered by Nelnet Campus Commerce. For questions about choosing a refund method students may contact Nelnet at 800-331-2078 or reach out to Anderson Central at 864-231-2070.

Purchasing Textbooks

Purchasing Textbooks for Graduate Students Who Opt-out of the Trojan Text Program

Graduate students and students who opt out of the Trojan Text Program can use their credit to purchase books through the Anderson University Online Bookstore. Credit may be available if you have anticipated financial aid to cover more than the charges on your student account. A credit can be used to purchase books at the online bookstore as early as three weeks before the semester begins but no later than the end of the add/drop period. Any unused credit will be refunded to you. Graduate students will be notified via email to your AU email account if a credit is available for you to use at the Anderson University Online Bookstore. The portion of credit made available for books will not exceed $800 for full-time graduate students or those who opt out of the Trojan Text Program and $400 for part-time graduate students or those who opt out of the Trojan Text Program. Adjustments to these amounts can be made upon request if you have a credit that exceeds these amounts and need to use more of your credit to purchase books.

In accordance with Federal regulations, Anderson University must establish a policy under which an eligible Title IV financial aid recipient may opt out of using a credit to purchase books from the Anderson University Online Bookstore. Students can opt out by submitting a Request to Opt Out form available here to Anderson Central each semester. Please note that this opt-out process is different than the opt out process required for the Trojan Text Program. The full book credit policy is provided below.

Anderson University Book Credit Policy

Anderson University Book Credit Policy for Graduate and Students Who Opt-out of the Trojan Text Program

• Graduate students and eligible undergraduate students who chose to opt out of the Trojan Text Program and have a credit balance due to the overage of federal financial aid may be eligible to use up to $800 in a credit to cover books/supplies through the Anderson University Online Bookstore. In order to purchase books using Title IV aid, the student’s financial aid file must be complete, and a credit must be reflected on the student’s account.
• Should the student’s financial aid eligibility or enrollment status change, the student will be responsible for the balance created on the account for the opt-out book refund.
• It is the student’s responsibility to review the book list on our website and confirm the title and ISBN number for the current book being used for the course with their instructor, as editions can change frequently.
• Students may opt out of purchasing books from the Anderson University Online Bookstore. Title IV aid recipients have the option of purchasing books at their own expense from other sources. It is the responsibility of the student to purchase all required books for the program should they opt out. For students wanting to opt out, a Request to Opt-Out form must be completed by the student and received in the Anderson Central Office prior to the first day of class each semester. (Please note that this opt-out process is different than the opt out process required for the Trojan Text Program.)
• By opting out, the student is not required to purchase or rent books from the Anderson University Online Bookstore and may obtain the books from another book distributor. Upon receiving official notice that a student wishes to opt-out of purchasing their books through the Anderson University Online Bookstore, the student may receive up to $800 in a refund to cover books/supplies if a credit is available.