This course examines the major tools and concepts associated with quality assessment, improvement and assurance systems. The use of appropriate monitoring tools, problem identification, problem solving strategies and control of process quality in supply chain management, operations and the extended value chain. The primary focus of this class is on the proper utilization of statistical process management through the use of control charts, quantifying process capability and using control strategies to establish and maintain customer satisfaction.
Prerequisite(s): MGT 351

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