Mar 28, 2024  
2017-2018 Undergraduate Catalog 
    
2017-2018 Undergraduate Catalog [ARCHIVED CATALOG]

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MGT 469 - Service Quality Management

3 Cr. Hrs.
Study of philosophy and style of management that service-producing organizations can use to gain competitive advantage. Topics include strategies for developing and designing service operations, managing supply and demand, the service supply chain, and quality solutions for service-providers.
Prerequisite(s): MGT 341  and BUS 230  or MAT 108 .



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